Last Updated: 6/4/2025

1. Introduction

Sylwell ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Service, search for practitioners, or communicate with us. This may include:

• Name, email address, phone number
• Location information
• Health-related information you choose to share when searching or contacting practitioners (use with caution and at your own discretion)
• Usage data, IP address, browser type

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Improve, personalize, and expand our Service
• Understand and analyze how you use our Service
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes
• Process your transactions (if applicable for practitioner subscriptions)
• Find and prevent fraud

4. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following situations:

• With your consent (e.g., when you request to connect with a practitioner)
• With service providers who perform services for us (e.g., hosting, analytics)
• For legal reasons (e.g., to comply with a subpoena or similar legal process)

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. Please contact us to exercise these rights.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@sylwell.com.